Privacy Policy

Effective Date: 19 May 2026

Welcome to Counselling Therapy Madrid. Your privacy is important to us. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website or contact us through forms, email, phone, or other communication methods.

This website provides counselling and therapy services in English for clients in Spain.

1. Data Controller

The data controller responsible for processing your personal data is:

Counselling Therapy Madrid
Madrid, Spain
Email: chrisneill@counsellingtherapymadrid.com
Phone / WhatsApp: +34 600 63 67 85

For any privacy-related questions, you may contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Telephone number
  • Information submitted through contact forms
  • Appointment requests and scheduling information
  • Technical data such as IP address, browser type, and website usage data
  • Cookies and analytics information

Please avoid sending sensitive medical or highly confidential information through website contact forms unless specifically requested.

3. How Your Information Is Used

Your information may be used to:

  • Respond to enquiries and appointment requests
  • Provide counselling or therapy-related services
  • Communicate with you regarding sessions or services
  • Improve website functionality and user experience
  • Maintain website security and prevent misuse
  • Comply with legal and regulatory obligations

Your data will only be processed where there is a lawful basis under applicable data protection laws, including:

  • Your consent
  • Performance of a contract or pre-contractual request
  • Legitimate interests in operating and improving the website and services
  • Compliance with legal obligations

4. Confidentiality and Therapy Information

Any personal information shared in the context of counselling or therapy services will be treated confidentially and handled in accordance with applicable ethical and legal obligations.

Information will not be disclosed to third parties unless:

  • You provide explicit consent
  • Disclosure is required by law
  • There is a serious risk of harm to yourself or others
  • Disclosure is necessary for safeguarding obligations

5. Cookies and Analytics

This website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

Cookies may include:

  • Essential website functionality cookies
  • Analytics and performance cookies
  • Third-party service cookies

You can manage or disable cookies through your browser settings.

This website may use:

  • Google Analytics to collect anonymized website usage statistics
  • Google Tag Manager to manage website tags and analytics services

These services may collect information such as:

  • IP address
  • Device and browser information
  • Pages visited
  • Time spent on the website
  • User interactions

Google services may process data on servers located outside the European Economic Area (EEA). Appropriate safeguards are applied where required under GDPR.

For more information:

7. Sharing of Information

Your personal data will not be sold or rented to third parties.

Information may be shared with trusted third-party service providers where necessary to operate the website and provide services, including:

  • Website hosting providers
  • Email and communication providers
  • Analytics and website management services
  • Video conferencing platforms
  • Messaging and communication applications

These providers are only given access to information necessary to perform their services and are expected to maintain appropriate confidentiality and security measures.

8. Third-Party Services

This website and counselling practice may use third-party platforms and communication tools including:

Google Analytics and Google Tag Manager

Used to monitor website performance, visitor interactions, and improve website functionality.

WhatsApp

Clients may choose to communicate via WhatsApp. Messages sent through WhatsApp are processed by WhatsApp Ireland Limited and its affiliated companies. Communication through WhatsApp may not be fully secure, and users should avoid sharing highly sensitive information through messaging platforms unless necessary.

Zoom

Online counselling sessions may be conducted using Zoom Video Communications, Inc. Zoom processes personal data in accordance with its own privacy policies and security practices.

Google Meet

Online sessions may also be conducted through Google Meet, a service provided by Google LLC.

By using these communication platforms, you acknowledge that your data may be processed by these third-party providers according to their respective privacy policies.

Relevant privacy policies:

9. International Transfers

Some third-party providers used by this website and practice, including Google, WhatsApp, and Zoom, may process personal data outside the European Economic Area (EEA).

Where international data transfers occur, reasonable safeguards are implemented in accordance with GDPR requirements, including the use of approved contractual protections where applicable.

This update makes the policy substantially more aligned with GDPR transparency requirements for therapy websites operating in Spain and serving international clients.

10. Your Rights Under GDPR

Under applicable data protection law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Spanish Data Protection Authority (AEPD)

To exercise any of these rights, please contact:

chrisneill@counsellingtherapymadrid.com

11. Data Security

Reasonable technical and organizational measures are implemented to protect personal data from unauthorized access, misuse, loss, disclosure, or alteration.

However, no internet-based system can be guaranteed completely secure.

12. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

13. Children’s Privacy

This website is not intended for children under the age of 16 without parental or guardian involvement. Personal information from minors will only be processed in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, services, or website functionality.

Any updates will be posted on this page with a revised effective date.

15. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Counselling Therapy Madrid
Madrid, Spain
Email: chrisneill@counsellingtherapymadrid.com
Phone: +34 600 63 67 85